Refund & Return Policy

Thank you for choosing AIK Fragrance.

At AIK Fragrance, we take pride in delivering high-quality fragrances with care, attention to detail and excellent customer service. We want our returns process to be clear, fair and straightforward.

Returns & Eligibility

For eligible UK online orders, you may request a return within 14 days of receiving your order.

To qualify for a standard return, the product must be:

Unused
Unopened
In its original packaging
In fully resaleable condition

Please contact us before returning any item so that we can provide the appropriate return instructions.

Where a product has been opened, used or tested, we may be unable to accept it for a standard return where an applicable legal exception applies or where the product is no longer in a resaleable condition.

Your statutory rights are not affected.

Fragrance Preference & Change of Mind

We understand that fragrance is highly personal.

For eligible online purchases, change-of-mind returns may be requested within the return period above, provided the fragrance remains unused, unopened, in its original packaging and in fully resaleable condition.

Once a fragrance has been opened, sprayed, tested or used, we may be unable to accept a return simply because the customer does not like the scent.

To help you choose with confidence, we recommend trying our Discovery Set or 5ml fragrance options before purchasing a full-size bottle.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

We ask customers, where reasonably possible, to notify us within 24 hours of delivery so that we can investigate the issue quickly with the courier or fulfilment team.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where relevant

The 24-hour notification request does not affect your statutory rights in relation to faulty, damaged, misdescribed or incorrect goods.

Where an item is confirmed as faulty, damaged or supplied incorrectly, we will advise you regarding the appropriate return or resolution.

Return Postage

For eligible change-of-mind returns, the customer is responsible for the cost of returning the item to AIK Fragrance.

We recommend using a tracked postal service, as responsibility for the returned parcel remains with the sender until it is received by us.

If an item is faulty, damaged or incorrect, please contact us before returning it so that we can advise you regarding the appropriate return arrangements and any applicable return postage costs.

Restocking Fees

AIK Fragrance does not charge a restocking fee for eligible returns.

Refunds

Once your returned item has been received, it will be inspected to confirm that it meets the return requirements.

If the return is approved, we aim to process your refund within 5 business days using the original payment method.

After we issue the refund, your bank, card provider or payment service may require additional time before the funds appear in your account.

Any refund will be processed within the timeframes required by applicable UK consumer law. UK guidance generally requires qualifying refunds to be made within 14 days of receiving the returned goods, or receiving evidence that they have been sent back where applicable.

Original Delivery Charges

Where required by applicable consumer law, the cost of the least expensive standard delivery option will also be refunded when an eligible online order is cancelled in full.

Additional charges paid for an upgraded, express or premium delivery service may not be refundable beyond the cost of standard delivery.

Exchanges

We do not currently offer a general exchange service.

If you would like a different fragrance, please return the eligible unopened product in accordance with this policy and place a new order for your preferred fragrance.

If you have received an incorrect or faulty item, please contact us and we will advise you on the appropriate resolution.

Order Amendments & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will do our best to accommodate your request.

Once an order has been dispatched, it may need to be handled through our standard returns process.

How to Request a Return

Before sending anything back, please contact:

info@aikfragrance.com

Please include your:

Full name
Order number
Reason for the return
Details of any fault or damage, where applicable

We will provide further instructions where necessary.

Please do not send a return without first contacting us.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you have under applicable UK consumer law.

If goods are faulty, damaged, not as described or otherwise do not meet your statutory rights, you may have remedies that are separate from our standard change-of-mind returns process.