Privacy Policy

Privacy Policy

At AIK Fragrance, your privacy is important to us.

This Privacy Policy explains how AIK Fragrance (“we”, “us”, “our”, or the “Site”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect

When you interact with AIK Fragrance, we may collect certain personal information including:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment and transaction details

  • Order history

  • Account login details (if applicable)

  • Customer service communications

  • Product reviews or wishlist activity

We may also automatically collect technical information such as:

  • IP address

  • Device and browser type

  • Website usage data

  • Pages viewed and interaction history

  • Cookies and analytics data

How We Use Your Information

We use your information to provide a seamless and personalised shopping experience, including to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Provide customer support

  • Send order confirmations and tracking updates

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Personalise your shopping experience

  • Send marketing communications where permitted

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Payments & Security

Payments on our website are processed securely through trusted third-party payment providers.

AIK Fragrance does not store or have direct access to your full payment card details.

While we take reasonable precautions to protect your personal information, no online transmission or storage system can be guaranteed to be completely secure.

Shopify & Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

We may also use trusted third-party providers for:

  • Payment processing

  • Shipping and fulfilment

  • Email marketing

  • Analytics and website performance

  • Advertising and retargeting services

These providers only receive the information necessary to perform their services.

Cookies & Tracking Technologies

Like many luxury retail websites, we use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may be used to:

  • Remember your preferences

  • Keep items in your cart

  • Improve website functionality

  • Analyse traffic and performance

  • Deliver personalised advertisements

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

For more information regarding Shopify cookies, please visit: Shopify Cookie Policy.

Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may send you exclusive launches, promotions, fragrance updates, and brand news.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Sharing of Information

We do not sell your personal information.

We may share limited information with trusted service providers only where necessary to:

  • Process payments

  • Deliver orders

  • Provide customer support

  • Improve website functionality

  • Comply with legal obligations

Data Retention

We retain your information only for as long as necessary to:

  • Fulfil orders

  • Provide customer support

  • Maintain legal and accounting records

  • Resolve disputes

  • Enforce our policies

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

  • Request a copy of your data

  • Restrict certain processing activities

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

AIK Fragrance does not knowingly collect personal information from children under the age of 16.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us at:

info@aikfragrance.com

AIK Fragrance
United Kingdom